Comments on: Joost May Have Gone Into Public Beta But It Still Takes Them 77 Days To Reply To An Email http://www.altogetherdigital.com/20071003/joost-may-have-gone-into-public-beta-but-it-still-takes-them-77-days-to-reply-to-an-email/ Sun, 20 Jul 2008 13:16:06 +0000 http://wordpress.org/?v=2.2.1 By: Matt_ http://www.altogetherdigital.com/20071003/joost-may-have-gone-into-public-beta-but-it-still-takes-them-77-days-to-reply-to-an-email/#comment-8474 Matt_ Wed, 03 Oct 2007 18:04:38 +0000 http://www.altogetherdigital.com/20071003/joost-may-have-gone-into-public-beta-but-it-still-takes-them-77-days-to-reply-to-an-email/#comment-8474 Joost does have a unoffical IRC channel that was created by some of the developers early on and I can usually get a response in minutes if there is an issue from Joost staff . irc.freenode.net #joost I sometimes contact support so an issue will get ticketed and put into the bug tracker but most of the time I use the IRC channel for the very reasons you point out . Joost does have a unoffical IRC channel that was created by some of the developers early on and I can usually get a response in minutes if there is an issue from Joost staff .

irc.freenode.net #joost

I sometimes contact support so an issue will get ticketed and put into the bug tracker but most of the time I use the IRC channel for the very reasons you point out .

]]> By: Wouter Simons http://www.altogetherdigital.com/20071003/joost-may-have-gone-into-public-beta-but-it-still-takes-them-77-days-to-reply-to-an-email/#comment-8471 Wouter Simons Wed, 03 Oct 2007 09:38:08 +0000 http://www.altogetherdigital.com/20071003/joost-may-have-gone-into-public-beta-but-it-still-takes-them-77-days-to-reply-to-an-email/#comment-8471 I fully agree that this is a problem for many businesses out there. Customer support is something that can be so important to create customer loyalty. And really, in a time where everyone is swamped with advertisements about products, I believe that any company should value word-of-mouth marketing more and more. In a startup company I can understand that it may be hard to get support organized while also working on a great number of other things, however, that does not make it any less important to figure out your service strategy. Let's hope internet businesses will catch on to this and perhaps also try to reinvent customer services like they are trying to reinvent television/phone/whatever ;-) I fully agree that this is a problem for many businesses out there. Customer support is something that can be so important to create customer loyalty. And really, in a time where everyone is swamped with advertisements about products, I believe that any company should value word-of-mouth marketing more and more.

In a startup company I can understand that it may be hard to get support organized while also working on a great number of other things, however, that does not make it any less important to figure out your service strategy. Let’s hope internet businesses will catch on to this and perhaps also try to reinvent customer services like they are trying to reinvent television/phone/whatever ;-)

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